Smart after-sales scheduling for elevators, doors, and gates
Efficiently managing after-sales service in the elevator, gate, and door technology sector is often a major challenge. Contacting customers and minimizing travel time can be time-consuming and labor-intensive.
At the same time, it presents a great opportunity: companies that handle it smartly can turn their after-sales service into a structured and profitable business unit.
Scheduling challenges in the elevator and access control sector
Preventive maintenance Periodic maintenance requires precise scheduling. Frequency can vary per customer, and meeting SLAs takes up a lot of planning time.
Urgent interventions Urgent interventions disrupt the schedule. Manually rearranging them takes a lot of time and puts extra pressure on planners and technicians.
Inefficient routes Technicians spend too much time on the road and miss out on billable work. Manual calendar tools and Google Maps are not suited for efficient route planning.
Plan preventive maintenance in bulk
Generate a planning for ten to hundreds of periodic maintenance visits over any period you choose, such as an entire month. Movetex takes all planning constraints into account and minimizes driving time.
For freely accessible installations, no communication or confirmation is sent. All other customers receive an appointment invitation, and everything is automatically processed in the schedule.
This way, you always plan efficiently, in no time, without having to contact customers yourself.
Support planners with smart suggestions
The Movetex AI Assistant provides smart suggestions when scheduling tasks: which technician, when, and where, with minimal travel time and fully aligned with availability and skills.
Whether you’re scheduling a new task, with or without the customer on the line, or filling gaps in the schedule, you get smart suggestions that help you optimize your planning and make the right decision quickly in any situation.
Smart planning at De Lift
Scheduling for 150+ technicians at De Lift is now almost fully automated with Movetex: maintenance for 17,000 elevators is efficiently scheduled, routes optimized, and urgent interventions smartly assigned. Technicians receive digital route sheets and can log everything in the app, giving planners real-time oversight and ensuring smooth service.