Efficient scheduling of service for appliances
Efficiently scheduling service for appliances at customers’ homes is often a major challenge. Contacting customers and minimizing travel time can be time-consuming and labor-intensive.
Movetex helps these companies plan their service more efficiently, providing better visibility, fewer phone calls, and optimized routes.
Scheduling challenges in appliances and service
Cumbersome service request Customers often call or email, provide product and issue details, and coordinate multiple times before an appointment is confirmed. The process is slow, cumbersome, and error-prone.
Scheduling takes too much time In many retail companies, the ratio of 1 planner for every 5 service technicians is not unusual, simply because manually contacting customers and scheduling is so time-consuming.
Inefficient routes Technicians spend too much time on the road and miss out on billable work. Manual calendar tools and Google Maps are not suited for efficient route planning.
Customers book their own appointments
Let your customers book their service appointment directly on your website, or send them a scheduling invitation via email, SMS, or WhatsApp. AI first asks smart questions to gather all the necessary details.
Customers can then choose a time that suits them within your technicians’ available slots, and only see options that are efficient for your business.
This way, you provide excellent service to your customers while Movetex optimizes routes in the background. Your back office only needs to focus on customers who don’t use the digital scheduling flow.
Support planners with smart suggestions
The Movetex AI Assistant provides smart suggestions when scheduling tasks: which technician, when, and where, with minimal travel time and fully aligned with availability and skills.
Whether you’re scheduling a new task, with or without the customer on the line, or filling gaps in the schedule, you get smart suggestions that help you optimize your planning and make the right decision quickly in any situation.
Smart planning at FitnessKing
FitnessKing now schedules installations, maintenance, and repairs at home much more efficiently with Movetex. The back office quickly creates clear schedules and sends digital appointment proposals, so 80% of customers confirm automatically and the number of calls is greatly reduced.