How De Lift efficiently maintains 17,000 elevators thanks to automated scheduling

De Lift specializes in maintaining, repairing, and modernizing elevators. Their mission? To deliver the best service at a better price. And these are not empty words. They guarantee top-quality service through a highly accessible customer support team, a larger stock of spare parts, and much clearer communication with clients.

This strategy has clearly paid off. The workforce has grown rapidly from 15 to 230 employees, including over 150 technicians who are out in the field every day. Phenomenal figures, but naturally this brings major challenges, especially in planning. With a large number of maintenance contracts, urgent repairs, and modernization projects, efficient planning is critical. To manage this complexity while maintaining high service standards, De Lift turned to Movetex planning software.

Turning complex planning into a clear overview

With different types of tasks, routine maintenance, urgent repairs, and modernizations, De Lift faced a real scheduling puzzle. “When I took over the company, we were just 15 employees and used spreadsheets for all maintenance assignments,” says Arne Vandenberghe, CEO. “Each technician received a personal list of tasks and had to figure out the order themselves. As we grew, this approach was no longer sustainable.”

Maintaining 17,000 elevators requires precise coordination: routine maintenance must occur at fixed intervals, urgent repairs must be assigned immediately, and technicians’ availability and skills always need to be taken into account.

“Scheduling was nearly impossible with spreadsheets. We couldn’t properly track urgent jobs or guarantee that maintenance was done on time.”Arne Vandenberghe, CEO, De Lift

Movetex: automation and real-time control

Movetex is now at the heart of De Lift’s planning. The software automatically generates daily schedules from the ERP system, optimizes assignments by region, minimizes travel time, and assigns technicians based on skills and proximity. Urgent repairs can be added automatically or manually and appear immediately in the Mobile Workforce App.

Technicians receive digital route sheets with all relevant information, from previous interventions to manuals and photos. They can log materials, collect signatures, and track working hours. After urgent interventions, they can request new nearby maintenance tasks via the app, keeping the schedule efficient at all times.

“Movetex lets us plan automatically, while still giving project managers full control to adjust jobs when needed. It’s the perfect balance between automation and oversight.”Arne Vandenberghe, CEO, De Lift

Efficiency, transparency, and top service

Thanks to real-time monitoring, project managers and dispatchers always know where each technician is and can intervene immediately for urgent tasks. Completed assignments automatically generate reports for clients, ensuring clear and consistent communication.

The results speak for themselves: planning is faster, travel time is reduced, and the team of 230 employees, including 150+ technicians, can maintain high service standards. Clients enjoy quicker responses and better communication, while dispatchers have continuous insight into field operations.

“Our technicians now have all the information and tools on their devices. Everything is digital and synced instantly with the planning software.”Arne Vandenberghe, CEO, De Lift