Efficient scheduling of service for security systems
Efficiently managing after-sales service in the alarm and detection sector is often a major challenge. Contacting customers and minimizing travel time can be time-consuming and labor-intensive.
At the same time, it presents a great opportunity: companies that handle it smartly can turn their after-sales service into a structured and profitable business unit.
Scheduling challenges in the alarm and detection sector
Scheduling takes too much time In this sector, the ratio of 1 planner for every 5 service technicians is not unusual, simply because manually contacting customers and scheduling is so time-consuming.
Inefficient routes Technicians spend too much time on the road and miss out on billable work. Sorting lists by postal code, manual calendar tools, and Google Maps are not suited for efficient route planning.
Legally required maintenance Periodic maintenance of alarm systems is legally required. Still, many companies don’t put enough focus on it, because the workload for the back office is too high and too costly.
Plan and communicate preventive maintenance in bulk
Generate planning proposals for ten to hundreds of maintenance visits over any period you choose, such as an entire month. Movetex takes all planning constraints into account and minimizes driving time.
Customers receive an email or text message to confirm or decline the proposed appointment, and everything is automatically processed in the schedule.
This way, you always plan efficiently, in no time, without having to contact customers yourself.
Customers book their own appointments
Send your customers a scheduling invitation for their annual maintenance or repair via email, SMS, or WhatsApp.
Customers can choose a time that suits them within your technicians’ available slots, and they only see options that are efficient for your business.
This way, you provide excellent service to your customers while Movetex optimizes routes in the background. Your back office only needs to focus on customers who don’t use the digital scheduling flow.
Support planners with smart suggestions
The Movetex AI Assistant provides smart suggestions when scheduling tasks: which technician, when, and where, with minimal travel time and fully aligned with availability and skills.
Whether you’re scheduling a new task, with or without the customer on the line, or filling gaps in the schedule, you get smart suggestions that help you optimize your planning and make the right decision quickly in any situation.
Smart planning at Juvah
Scheduling for Juvah’s service technicians is now smarter with Movetex: maintenance is automatically planned, routes are optimized, and customers confirm their appointments digitally. This results in 65% less planning time, 20% less travel time, and 15% more completed jobs.