Efficiently scheduling damage assessments
Efficiently scheduling damage assessments after an accident is often a major challenge for vehicle appraisal services. Contacting customers and minimizing travel time can be time-consuming and labor-intensive.
Movetex helps these companies schedule their experts more efficiently, providing better visibility, fewer phone calls, and optimized routes.
Scheduling challenges for damage assessment offices
Scheduling takes too much time Assessments must be scheduled quickly, within the SLA agreements set by the insurer. Manually contacting customers and planning is extremely time-consuming.
Inefficient routes Margins are tight, and experts need to fill their days as efficiently as possible. Manual calendar tools and Google Maps are not suited for efficient route planning.
Hard-to-reach customers Customers are often unavailable or reluctant to bring their vehicle to the garage for an assessment on short notice, which makes scheduling difficult.
Support planners with smart suggestions
The Movetex AI Assistant provides smart suggestions when scheduling tasks: which expert, when, and where, with minimal travel time and fully aligned with availability, skills, and assigned regions or garages.
Whether you’re scheduling a new task, with or without the customer on the line, or filling gaps in the schedule, you get smart suggestions that help you optimize your planning and make the right decision quickly in any situation.
Customers book their own appointments
Send your customers a scheduling invitation for their damage assessment via email, SMS, or WhatsApp.
Customers can choose a time that suits them within your experts’ available slots, and only see options that are efficient for your business.
This way, you reach customers quickly and digitally, while Movetex optimizes routes in the background. Your back office only needs to focus on customers who don’t use the digital scheduling flow.
Smart planning at Cibor
Scheduling for 50 technicians at Cibor is smarter with Movetex: leak inspections are efficiently scheduled, routes are optimized, and planners receive smart appointment suggestions during the customer call. This reduces stress and ensures smoother service for customers.