How Cibor uses smart planning assistance to efficiently schedule 50 technicians

Cibor handles 150 assignments daily with over 50 specialized technicians. Delivering on their promise of fast, reliable, and stress-free service requires flawless scheduling. Previously, this scheduling was done manually by a team of more than 10 planners, using Excel and Google Maps. The process was time-consuming, stressful, and highly dependent on the experience of each individual planner. 

From manual puzzle to automated support

Scheduling at Cibor is complex: technicians start from home, possess different skills and specialized equipment, and clients often request specific time slots or urgent interventions. Additionally, absences due to sickness or leave constantly affect planning. Previously, planners had to manually search for available technicians and propose options based on postal codes. If the first option didn’t fit, the process had to start over. For new planners, this was nearly impossible to execute quickly and accurately.

Movetex now supports the entire process. With a single click, planners receive the best suggestions based on skills, urgency, distance, and working hours. Even less experienced planners can quickly and accurately propose assignments to clients without geographic knowledge or manual calculations.

Smart algorithms and continuous optimization

Movetex is fully integrated with Cibor’s custom ERP. Assignments are created in the ERP, after which Movetex automatically:

• Suggests the most efficient technician and date while the planner is on the phone with the client

• Fills gaps in the schedule with the best-placed open assignments

• Performs daily re-optimizations to further reduce travel distance and time

• Sends planning data back to the ERP for seamless communication, execution, and billing

Thanks to this dynamic approach, Cibor no longer pins assignments to three fixed time blocks. The schedule remains flexible and is continuously optimized.

Experienced planners still retain the ability to plan manually, with clear warnings when limits are exceeded. Onboarding new planners is now much faster: less experienced staff can quickly and accurately schedule assignments without geographic knowledge or manual puzzle-solving. After a brief training, new colleagues are immediately as productive as the experienced team members.

More visibility, less stress, higher productivity

Planners experience far less stress and have time to proactively improve processes instead of constantly scrambling. Field teams operate more efficiently and complete more assignments per day. Clients continue to receive the fast and reliable service they expect from Cibor, now supported by a future-proof scheduling process.

With Movetex, Cibor has full control over scheduling, the heart of their operations, and is ready for further growth in Belgium, the Netherlands, and beyond.