How Kinetico’s 30 technicians complete 10% more jobs every day with Movetex

Kinetico is a leading specialist in water softening and water treatment, operating across Belgium for both residential and professional customers. With a team of 30 experienced technicians, the company carries out over 120 installations, maintenance visits, and repairs daily, totaling more than 30,000 assignments per year.

To efficiently manage this growing activity, Kinetico transitioned from manual planning in Excel to Movetex’s intelligent planning software.

From manual puzzle to automated precision 

“Our planning used to be done entirely in Excel and calendars,” says Yoeri Ziembicki, General Manager Benelux & France at Kinetico. “It was very time-consuming. Our planners were constantly on calls, coordinating and rearranging. With the volume of assignments we handle daily, it became increasingly difficult to maintain an overview.”

Kinetico sought a solution that could improve both visibility and efficiency without sacrificing flexibility. “We wanted a system that thinks ahead, automatically proposes the best combinations and routes, and still allows us to intervene quickly when changes occur. Movetex delivered exactly that balance.”

“With Movetex, we finally have a clear overview and the flexibility to react quickly to changes.”Yoeri Ziembicki, General Manager Benelux & France, Kinetico

Smart algorithms and automated customer communication 

Today, Kinetico schedules over 120 assignments per day using Movetex. The software takes travel times, working hours, and technician skills into account and optimizes routes using smart algorithms that minimize total kilometers.

On average, technicians complete 7.25 assignments per day, covering 140 kilometers and 2.4 hours of travel time. Thanks to Movetex route optimization, travel time has decreased by 15 percent, resulting in lower transportation costs and more assignments completed per day.

Customer communication is also fully digitized. Clients receive an invitation via SMS and email with a proposed appointment, which they can confirm or decline digitally. Responses are automatically processed in the schedule. Customers then receive a reminder of their appointment, significantly reducing missed visits.

“Customer communication is now fully digital. This ensures transparency, far fewer calls, and a more professional experience for our clients.”Yoeri Ziembicki, General Manager Benelux & France, Kinetico

Increased efficiency with an engaged partner 

The impact of Movetex is evident both in the back office and in the field. Planning time has been cut in half, field productivity has increased by 10 percent, and customers benefit from a transparent and professional service.

“Our planners now have much more time to think ahead instead of constantly firefighting,” says Yoeri. “The structure is much stronger, and we can respond much faster when changes occur. Everything runs more efficiently, from planning to follow-up.”

Yoeri also highlights the collaboration with the Movetex team: “Implementation went remarkably smoothly, with close attention to our way of working. We received a solution that truly fits our processes. Even today, the Movetex team continues to proactively contribute to further optimizations and process improvements, such as automated dispatching and KPI reporting.”

“Working with Movetex feels like a true partnership. They think along with us, respond quickly, and help us continuously improve.”Yoeri Ziembicki, General Manager Benelux & France, Kinetico

Ready for the future and France

In addition to time savings and efficiency, Movetex and Kinetico are now focusing more on measurability. “Movetex finally makes our operations truly measurable,” says Yoeri. “We track how many clients confirm their appointments digitally, how well our SMS and email flows perform, and where improvements can be made. These insights allow us to optimize our processes step by step.”

“Our service and installation planning is futureproof,” concludes Yoeri. “We now have the right tools to serve our customers quickly, efficiently, and professionally. Now that our service planning in Belgium has been optimized with Movetex, we will be rolling out this same model in France.”