How Juvah schedules service technicians with 80% less phone calls thanks to Movetex

At Juvah, a specialist in Type C and D ventilation systems, customer focus doesn’t stop after installation. This ambitious company from Brecht, Belgium, employs nearly 100 people and aims to grow year after year. A key part of that growth lies in expanding their after-sales service, including regular maintenance and fast repairs.

To achieve this ambition, Juvah chose Movetex’s planning software. Today, their service team has the structure and tools they need to schedule after-sales service efficiently, professionally, and at scale.

Service planning was a time-consuming puzzle

Juvah installs ventilation systems for both new-build and renovation projects. While installation schedules were already efficiently managed with a planning tool, the same software fell short for after-sales service — often shorter interventions at private homes, spread across the country.

Roel Cools, responsible for Juvah’s after-sales service, explains: "Planners often got stuck on practical questions: is everything scheduled correctly? The main issue was lack of visibility, making planning a time-consuming puzzle."

"We needed a tailored solution for our service department," Roel continues. "Service planning is more intensive, changes more frequently, requires efficient routing, and customers expect speed and clarity. That’s where Movetex really shines."

“Movetex provides one thing above all: clarity — an incredible amount of clarity.”Roel Cools, After Sales Manager, Juvah

Smart software brings clarity and handles the thinkin

Since switching to Movetex, Juvah’s service team has the support they were looking for. "It provides an incredible amount of visibility," says Roel. "We can immediately see which technician is where, how far apart the jobs are, and what still fits into the schedule." The software is also extremely user-friendly: "Everything is quick to adjust and very intuitive. If something changes in the schedule, everything updates automatically. It’s fantastic to work with."

“Everything is quick to adjust and very intuitive. It’s fantastic to work with.”Roel Cools, After Sales Manager, Juvah

Additionally, Movetexactively helps with scheduling. It automatically suggests the best options for new jobs: which day, which technician, at what location, with the shortest travel time. Planners simply select from the smart suggestions, saving a huge amount of time.

Communication with customers has also become efficient and professional. Customers receive a digital appointment proposal, which they can easily accept or decline. They then automatically get a reminder with a more precise time window. "We no longer have to make manual calls — it just works so much smoother. And the post-job reports are excellent. Everything is neatly documented and available digitally."

A smooth, tailored partnership

Juvah is equally impressed with their collaboration with Movetex, both during implementation and ongoing support.

"The implementation went extremely smoothly, with a focused approach tailored to our internal processes. Even the integration with our ERP, Microsoft Dynamics 365 Business Central, was customized. And if we have questions now, we get clear answers the same day. The Movetex team is very accessible and the support is outstanding."

“If we have questions, we get clear answers the same day. The support is outstanding.”Roel Cools, After Sales Manager, Juvah

Ready to scale

Juvah is at the start of an exciting growth phase in after-sales service. Behind the scenes, the company has been laying the right foundations — and Movetex is a key part of that. "By first getting the administrative and organizational processes right, the company can now scale with confidence. There’s a clear plan to expand the number of service technicians significantly over the coming years. With Movetex, we’re ready for this growth and can actively expand into the market."