How Elektro Loeters saves 30% on kilometers thanks to smart planning

Elektro Loeters is a family-owned business in the household appliances market. In addition to eight stores across Flanders, the company has a rapidly growing webshop, which has significantly increased the number of deliveries in recent years.

Manual planning became a bottleneck

Elektro Loeters is growing fast, particularly due to its webshop, and the number of home deliveries continues to rise every year. “We plan dozens of deliveries every day, and during busy periods this can easily exceed a hundred locations per day,” says Luk Loeters, General Manager. “Previously, everything was done manually using Google Maps. One planner was responsible for scheduling and tracking all deliveries. It was fantastic work, but at some point, it simply became unsustainable.”

From manual puzzle to automatic planning

Planning relied entirely on the knowledge and experience of a single person. Address errors, last-minute orders, and time pressure made it a complex task. That’s why Luk, together with his planner, looked for a more efficient and scalable solution and found Movetex.

“After the first demo, we immediately noticed that the Movetex team thinks along with our processes. Everything was customized, and we could test the software ourselves. We quickly saw that it could save us a lot of time and kilometers,” says Luk.

Thanks to Movetex, routes are calculated automatically, vehicles and drivers are optimally deployed, and address errors are verified. The system also considers time windows, vehicle capacity, and other operational constraints.

“Thanks to Movetex planning software, we now have a system that supports the entire team.”Luk Loeters, General Manager, Elektro Loeters

Experts always within reach

The optimization possibilities go far. Luk receives support from the Movetex team to get the most out of the software. “Gradually, we discovered how flexible the software is. The team showed us how to handle time windows or last-minute changes and how a fixed region can always be served by the same driver.”

Planning is crucial for a company with its own delivery service like Elektro Loeters. It must never become a bottleneck for operations. Luk is very satisfied with the accessibility of the Movetex team. “Emails and calls are answered immediately, and they always take action right away. Even when we have no questions, they regularly check whether we are fully utilizing the software.”

Automatic communication reduces incoming calls

“Customers automatically receive an email with the time window of their delivery, including any instructions and a track & trace link to follow the expected arrival time. This significantly reduces the number of inquiries to our customer service,” says Luk.

In addition, drivers use the Movetex app to navigate from one delivery to the next, collect digital signatures and photos, and allow the planner to track progress in real time. This ensures Elektro Loeters always has a complete proof of delivery.