Support your dispatchers throughout the entire ticketing flow and save a bunch of time. Start optimising your scheduling processes to lower operational costs.
- Mobile Workforce Management Manage your field technicians and subcontractors with a single platform that combines all the key information.
- Work Order Management Define customer types, job requirements and scheduling rules for (recurring) jobs that ensure SLA compliance.
- Intelligent Scheduling Eliminate the pain of manual scheduling. Support your dispatchers with best proposals for appointments and easily fill empty slots.
- AI-based Scheduling Optimise continuously with our powerful scheduling engine and reduce operating costs.
- Workflow Automation Avoid mistakes and never miss appointments by automating important work flows.
- Dispatcher-friendly Tools Make life easy for dispatchers and operational planning hassle-free.
- File import & export Get a jump start: upload your own data files and start scheduling like a pro asap. Easily export the optimized schedules and job feedback.
- Open API for developers Easily sync your systems with Movetex Services. An easy-to-use API allows end-to-end integration with any business platform.
- Out of the box integrations Activate our pre-built tools and complete the experience. These integrations in our standard product are still growing daily.
Mobile Workforce App
Boost productivity by providing technicians with all the necessary tools in our mobile workforce app. Give dispatchers an overview with live tracking and ticket feedback.
- Streamlined Execution Keep mobile workers and back office connected. Instantly send schedules and updates on the devices they prefer.
- Technician's Digital Office Navigation, task lists, documents, customer and job details make it easier for your mobile teams to do their jobs.
- Paperless Data Capturing Capture all the field data you need. Sync to your back office instantly and avoid waiting for cumbersome paperwork.
- Live Tracking Dispatchers always know where your mobile teams are and when work is delivered, so they can preempt challenges before they occur.
- Last Minute Changes Technicians can request extra jobs or dispatchers can make last minute changes, immediately visible in the app.
- Proof of Service Automatically generate and send a job summary with all execution details after the job is done and prevent customer inquiries.
Drive customer satisfaction by updating them all along the way. Clear communication flows, customer portal, track-and-trace, proof of service,… it's all there.
- Customer Notifications Send automatic SMS and email notifications. Inform your customers about ETAs and let them know when you’re on the way.
- Live Tracking Never let customers wait for you by sending them a link to track the technician’s location and progress in real time.
- Proof of Service Automatically send service summaries to customers when the service is completed to reduce incoming customer queries.
- Messaging and Feedback Engage with customers by letting them send messages, feedback and ratings to your mobile team or back office.
- Service Scheduling Options Make customer contact fast and efficient. Let customers accept or reject proposed appointments online.
- Tailor-made Customer Portal You choose the functionalities. Customize your portal to your company’s look and feel so you can provide a stellar customer experience.