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Boost customer experience with flawless communication flows

Keep your clients in the loop at all times. Automated communication, fully branded customer portal, track-and-trace, proof of service,… it's all there. Because happy customers are loyal customers.

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Movetex planning software

Effortless and flawless customer communication

Customer notifications Send automatic SMS and email notifications. Inform your customers about ETAs and let them know when you’re on the way

Live tracking Never let customers wait for you by sending them a link to track the technician’s location and progress in real time

Proof of Service Automatically send service summaries to customers when the service is completed to reduce incoming customer queries

Messaging and feedback Engage with customers by letting them send messages, feedback and ratings to your mobile team or back office

Service scheduling options Make customer contact fast and efficient. Let customers accept or reject proposed appointments online

Tailor-made customer portal You choose the functionalities. Customize your portal to your company’s look and feel so you can provide a stellar customer experience.

Customer notifications

  • Configure email and SMS templates.
  • Communicate date of appointments,  ETAs and other job information in one single click.
  • Automatically inform customers when your technician is on his way.
  • Customise the look and feel in line with your own brand experience.

Live tracking

  • Never let customers wait by letting them track your mobile workers' progress and location in real time.
  • Automatically send customers a link to your track & trace.
  • Include track & trace in your customer portal.
  • GDPR compliant.

Proof of Service

  • Set up customised job summaries with job information, notes, photos, time registrations, e-signatures and more.
  • Automatically send Proof of Service to your customers to prevent and resolve customer inquiries.
  • Let customers acces Proof of Service in the customer portal.
  • Brand your PDF documents in your own look & feel.

Messaging and feedback

  • Customers can directly send messages to your back office in the customer portal.
  • Enable customers to communicate with your technicians.
  • Collect customer feedback and ratings when the job is done.

Service scheduling options

  • Email appointment proposals in bulk instead of calling each customer individually.
  • Customers can accept or reject proposals in the customer portal.
  • Request for feedback on refused proposals.
  • Keep the overview and manage rejected appointments in your personal clipboard.
  • Get warnings when proposals remain unanswered.

Tailor-made customer portal

  • Deliver effortless but superior customer experience.
  • Deliver all the job information before the appointment.
  • Track & trace provides real-time updates on the day of the appointment.
  • Enable customers to communicate with technicians and your back office.
  • Collect feedback and deliver Proof of Service when the jobs is done.
  • Customise your customer portal by selecting only the functionalities you need, all in your own look & feel.

Movetex Services offers more… much more!

Smart Planning Support your dispatchers throughout the entire ticketing flow and save a bunch of time. Start optimising your scheduling processes to lower operational costs. Discover

Mobile Workforce App Boost productivity by providing technicians with all the necessary tools in our mobile workforce app. Give dispatchers an overview with live tracking and ticket feedback. Discover

Software Integrations Integrate your existing ERP, CRM or other tools with our planning software to avoid double work and enhance your efficiency of working. Discover